Frequently Asked Questions

Most residential heat pump installations can be completed in 1-2 days, depending on the system type and complexity. Ducted systems may take longer than ductless mini-split installations. We'll provide a detailed timeline during your consultation.

The appropriate heat pump size depends on factors like your home's square footage, insulation, layout, and local climate. Our technicians will perform a detailed load calculation to determine the right size for your specific needs.

Energy savings vary based on your current heating system, local energy rates, and usage patterns. Many homeowners report 30-50% savings on heating costs when switching from electric resistance or oil heating to a high-efficiency heat pump.

Yes, modern heat pumps are designed to work efficiently in Burnaby's climate. Today's systems can operate effectively even when outdoor temperatures drop below freezing, making them ideal for our Pacific Northwest weather.

Heat pumps should be professionally serviced at least once a year. Regular maintenance includes cleaning or replacing filters, checking refrigerant levels, inspecting electrical components, and ensuring proper airflow. We offer comprehensive maintenance plans to keep your system running efficiently.

Yes, there are several rebate programs available for heat pump installations in Burnaby, including the CleanBC Better Homes Program (up to $3,000), BC Hydro rebates, and the Canada Greener Homes Grant (up to $5,000). Our team can help you navigate these programs.

With proper maintenance, heat pumps typically last 15-20 years. Regular professional maintenance can extend the lifespan and ensure optimal performance throughout the system's life.

Ducted heat pumps use existing ductwork to distribute air throughout your home, while ductless (mini-split) systems have individual units in each room or zone. Ductless systems are ideal for homes without existing ducts or for adding heating/cooling to specific areas.

In most cases, yes. Heat pumps can replace electric baseboard heaters, oil furnaces, and gas furnaces. Our technicians will assess your current system and recommend the best heat pump solution for your home.

Installation costs vary based on system type, size, and complexity. Ductless mini-splits typically range from $3,000-$8,000, while ducted systems can range from $8,000-$15,000. We provide free consultations and detailed quotes for all installations.

Yes, heat pumps provide both heating and cooling from a single system. They extract heat from outside air in winter and remove heat from inside air in summer, making them a year-round comfort solution.

Filters should typically be checked monthly and replaced every 1-3 months, depending on usage and air quality. Homes with pets or allergies may need more frequent filter changes.

First, check your thermostat settings and ensure the system is receiving power. Check for any error codes on the display. If the problem persists, contact us for professional diagnosis and repair. Don't attempt to repair the system yourself.

Modern heat pumps are designed to operate quietly. Indoor units typically produce 19-25 decibels of sound, while outdoor units range from 50-60 decibels. Proper installation and maintenance help minimize noise levels.

Heat pump installation requires specialized knowledge, tools, and certifications. Improper installation can void warranties, reduce efficiency, and create safety hazards. We strongly recommend professional installation by certified technicians.